Terms of Service

Welcome to Clay Culture! These Terms of Service govern your use of our website, products, and services. By purchasing from or using our website, you agree to these terms.

1. General Terms

• By accessing our website or purchasing from us, you confirm that you are at least 18 years old or have parental consent.
• We reserve the right to update, modify, or discontinue any part of our website or services at any time.

2. Orders & Payments

• All prices are listed in AUD and include GST (where applicable).
• Payment is required at the time of purchase via our accepted payment methods.
• We reserve the right to cancel any order if fraudulent activity is suspected.

3. Shipping & Delivery

• Orders are processed within 1-2 business days and shipped according to our Shipping Policy.
• We are not responsible for delivery delays caused by courier services or external factors.
• Once an order has shipped, we cannot change the delivery address.

4. Returns & Refunds

• We do not offer refunds for change of mind purchases.
• If your item is defective or incorrect, please contact us within 48 hours of delivery with photos and order details.
• Approved refunds will be processed within 5-7 business days to the original payment method.
• See our Shipping & Returns Policy for full details.

5. Product Usage & Safety

• Our pottery kits contain small parts and should be kept away from young children.
• Use the products as directed in the included instructions.
• We are not responsible for any misuse or personal injury resulting from our products.

6. Intellectual Property

• All content, images, and branding on our website belong to Clay Culture and may not be copied or used without written permission.

7. Limitation of Liability

• We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
• Our liability is limited to the total cost of the order placed.

8. Privacy Policy

• We collect and store personal information to process orders and improve our services.
• Your data will not be shared with third parties except for shipping and payment processing.
• See our Privacy Policy for full details.

9. Governing Law

These terms are governed by the laws of Victoria, Australia. Any disputes shall be resolved in the courts of Victoria.

10. Contact Information

For any inquiries, please contact us at create@clayculture.com.au.